FAQ's
Support • Guidance • Clarity
Frequently Asked Questions
How much advance payment is required?
We require 70% advance payment to confirm your order. The remaining 30% must be paid before dispatch.
Do you offer Cash on Delivery?
No. Ribbon Box does not offer Cash on Delivery (COD).
What is your minimum order quantity?
Our standard minimum order quantity for customized favors is 25 pieces. MOQ may vary depending on the product.
How long does a customized order take?
Our standard customization and production time is approximately 3–4 weeks.
When should I place my order?
We recommend placing your order at least 2 months before your event to allow enough time for production and shipping.
Can I change my order after placing it?
Order changes can only be requested within 12 hours of order confirmation. Once production begins, changes may not be possible.
Can I cancel my customized order?
Customized orders cannot generally be cancelled once production has started, and advance payments are generally non-refundable at that stage.
Can I return a customized product?
No. Customized products are non-refundable and non-exchangeable.
What if I receive a damaged product?
Contact us within 24 hours of delivery and provide a complete unboxing video showing the parcel from the beginning of opening it.
Why do you require an unboxing video?
The unboxing video helps us verify the condition of the parcel and product when it was received and allows us to assess courier-related damage claims.
Do you ship internationally?
Yes, we ship internationally. We recommend DHL Express for international shipments.
How is international shipping calculated?
International shipping may be calculated according to the actual weight or volumetric weight, whichever is higher.
Who pays customs and import duties?
Any customs duties, taxes, clearance charges, or destination-country fees are the responsibility of the customer.
Can I order urgently?
Urgent orders may be accepted depending on our production schedule. An additional urgent-order fee may apply.
Will my product look exactly like the picture?
We aim to maintain the approved design, but handmade products may have slight variations in color, texture, size, placement, and finishing.
Can I request a design before production?
For customized orders, a design/mock-up may be provided for approval where applicable.
What if I provide the wrong spelling?
Customers are responsible for checking and approving all names, spellings, dates, colors, and customization details. Ribbon Box is not responsible for errors that were provided or approved by the customer.
Can you use pictures of my order on social media?
Ribbon Box may photograph completed orders for marketing purposes. If you do not want your order featured, please inform us before production begins.
How can I contact Ribbon Box?
You can contact us through the official communication channels listed on our website.
