Shipping Policy

Shipping Policy

At Ribbon Box, we carefully pack every order to ensure it reaches you safely. Please read our shipping policy before placing your order.

Processing & Production Time

Most customized orders require approximately 3–4 weeks for production.

We recommend placing your order at least 2 months before your event date to allow sufficient time for:

- Customization

- Production

- Quality checking

- Packaging

- Shipping

- Possible courier delays

Shipping Charges

Shipping charges are not included in product prices unless specifically mentioned.

Shipping costs depend on:

- Destination

- Package size

- Actual weight

- Volumetric weight

- Courier service selected

For courier shipments, charges may be calculated according to whichever is higher: actual weight or volumetric weight.

Local Shipping — Pakistan

Orders within Pakistan are shipped through available courier services.

Delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances.

Once your parcel has been handed over to the courier, delivery is subject to the courier company's timelines.

International Shipping

For international orders, we recommend DHL Express.

International shipping charges depend on the package's actual or volumetric weight, whichever is higher.

Please note that international courier charges can change depending on the courier company's current rates.

Customs & Duties

For international orders:

- Customs duties

- Import taxes

- Clearance charges

- Local government fees

- Other destination-country charges

are the responsibility of the customer.

Ribbon Box is not responsible for customs delays or charges imposed by the destination country.

Delivery Delays

Ribbon Box is not responsible for delays caused by:

- Courier companies

- Weather conditions

- Public holidays

- Strikes

- Road closures

- Political unrest

- Customs

- Government restrictions

- Other circumstances beyond our control

Damaged Parcels

If your parcel arrives damaged, please contact us within 24 hours of delivery.

A complete unboxing video from the moment the parcel is opened is required for us to assess a damage claim.

Please keep all original packaging until the issue has been resolved.

Important Event-Date Notice

Your event date must be provided when placing your order.

While we use your event date to help plan your order, customers are strongly advised to order well in advance. Ribbon Box cannot guarantee delivery by an event date unless a specific delivery commitment has been confirmed.