Terms & Conditions
Handcrafted • Quality • Commitment
Terms & Conditions
Welcome to Ribbon Box. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before confirming your order.
1. Custom Orders
Most of our products are handmade and/or customized specifically for each customer.
- Customized products are made according to the details approved by the customer.
- Customers are responsible for checking names, spellings, dates, colors, quantities, and other customization details before approving the order.
- Ribbon Box is not responsible for errors resulting from incorrect information provided or approved by the customer.
- Once customization has been approved and production has started, changes may not be possible.
2. Minimum Order Quantity
- Our minimum order quantity for customized wedding favors and selected products is 25 pieces, unless otherwise stated on the product page.
- MOQ may vary depending on the product.
3. Payment Policy
- 70% advance payment is required to confirm an order and begin production.
- The remaining 30% must be paid before dispatch.
- We do not offer Cash on Delivery (COD).
- An order is considered confirmed only after the required advance payment has been received.
4. Production Timeline
- Standard customization and production usually takes 3–4 weeks.
- We strongly recommend placing your order at least 2 months before your event date.
- Production time may vary depending on order quantity, product type, customization requirements, and seasonal workload.
- Urgent orders may be accepted subject to availability and an additional urgent-order fee.
5. Order Changes & Cancellation
- Changes to an order can only be requested within 12 hours of order confirmation.
- Once production has started, cancellations or major changes may not be possible.
- Advance payments for customized orders are generally non-refundable once production has started.
- Any approved cancellation or refund will be handled on a case-by-case basis.
6. Refund & Exchange Policy
As our products are often customized specifically for each customer:
- Customized items are non-refundable and non-exchangeable.
- We do not accept returns simply because the customer has changed their mind.
- Minor variations in handmade products, colors, textures, or finishing may occur and are considered part of the handmade nature of our products.
7. Damaged or Incorrect Items
If your order arrives damaged or there is an issue with your order:
- Please contact us within 24 hours of delivery.
- A clear unboxing video from the beginning of opening the parcel is required for us to process a damage claim.
- Photos/videos of the damaged product and packaging may also be requested.
- Claims submitted without sufficient evidence may not be eligible for replacement or refund.
8. Event Dates
Customers must provide their event date when placing an order.
Providing an event date helps us plan production but does not guarantee delivery by that date unless a specific delivery arrangement has been confirmed by Ribbon Box.
We strongly recommend ordering well in advance, especially during peak wedding and festive seasons.
9. Design Approval
For customized orders, customers may receive a design/mock-up for approval.
Once approved:
- Production will proceed according to the approved design.
- Ribbon Box will not be responsible for spelling, wording, color, or design errors that were approved by the customer.
10. Product Colors & Handmade Variations
- Product colors may appear slightly different due to lighting, photography, screen settings, and material batches.
- Handmade products may have slight variations in size, placement, finishing, or appearance.
- Such variations are not considered manufacturing defects.
11. Photography & Marketing
Ribbon Box may photograph completed products and use photographs/videos for our:
- Website
- TikTok
- Other promotional purposes
If you do not wish your order to be used for marketing purposes, please inform us before production begins.
12. Force Majeure
Ribbon Box will not be held responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, political unrest, road closures, courier disruptions, government restrictions, power outages, or other unforeseen events.
13. Acceptance of Terms
By making an advance payment, the customer confirms that they have reviewed and accepted:
- Product details
- Quantity
- Customization
- Pricing
- Production timeline
- Shipping charges
- These Terms & Conditions
